Upcoming events

    • 08 Jun 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    Five National Quality Measures for Language Services in Healthcare

    Presenter: Dr. Izabel E. T. de V. Souza, PhD

    The audience for this webinar is medical interpreters, interpreter trainers and healthcare providers.

    This workshop showcases the work of ten hospitals across the country, who worked together for over a year as the National Languages Services Network to improve language services in hospitals.

    You must attend the entire session ONLINE (not by phone) in order to receive verification of continuing education credits/hours.

    CCHI: 1 Continuing Education hours
    ATA: 1 Continuing Education hours
    RID:  0.1 CEU point
    NBCMI and IMIA accept CCHI- and ATA-approved continuing education hours.

    Izabel E. T. de V. Souza, PhD, M.Ed., CMI-Spanish,  (formerly Arocha) works as a global language access advocate and researcher.  Dr. Souza is Former President and Executive Director of the International Medical Interpreters Association (IMIA), and served as Secretary General of The International Federation of Translators (FIT). Dr. Souza is an ASTM an ISO Expert US Committee delegate on their respective interpreting and translation standards. Her academic experience involved teaching interpreting and translation at Boston University, Cambridge College and Osaka University. She writes about the profession in a blog: certifiedmedicalinterpreter.wordpress.com 

    Contact: Izabeletdvs@gmail.com

    Only individuals who register and pay online will receive the link for the webinar.

    • 17 Jun 2017
    • 8:30 AM - 1:15 PM
    • 2901 K Street, Sacramento, CA 95816

    Interpreting in Workers' Compensation Medical Appointments

    Presenter: Johanna Parker

    Saturday, June 17th , 2017

    2901 K Street
    Sacramento, CA 95816

    8:30 am – sign-in & refreshments
    9:00 am – 1:15 pm - Training (includes 15-minute break)

    Registration: Thru 6/13/17 After 6/13/17

    CHIA-Member $80.00 $100.00
    Non-Member $100.00 $120.00

    Pre-registration online is required.

    Contact Info: Claudia Ribota Lindgren sofia31901@msn.com

    Meeting room # will be provided automatically after online registration is complete.

    Limited Street Parking. Facility parking structure on the second floor. Tickets can be validated in the lobby of meeting room for $3.00 for day. Without validation, $15.00.

    About the topic: In this interactive workshop, we will examine the challenges that come up for interpreters in Workers’ Compensation medical appointments, including specialized acronyms and terminology; conflicting cultural concepts of pain; and sight translation of detailed questionnaires. We will also look at how the goal of communication in the medical-legal arena differs from other healthcare and legal settings, and how this impacts the role of the interpreting Workers' Compensation appointments. Attendees will participate in practical skill-building exercises including brainstorming terminology, sight translation, and script development to help interpreters handle any situation that may arise.

    About the presenter: Johanna Parker is a Federally Certified Court Interpreter, California Certified Court Interpreter, CCHI Certified Healthcare Interpreter™,  and NBCMI Certified Medical Interpreter; and has an M.A. in Translation and Interpretation (Spanish <>English) from the Middlebury Institute of International Studies at Monterey. She is Lead Interpreter for Education and Training at Stanford Health Care, a freelance conference interpreter and translator, and a seminar interpreter for the U.S. Department of State. Johanna trains healthcare and court interpreters around the country and teaches medical interpreting at MIIS.  She received the California Healthcare Interpreting Association's Trainer of the Year award in 2015.

    • 24 Jun 2017
    • 8:45 AM - 1:00 PM
    • West Covina Public Library 1601 W. West Covina Pkwy West Covina, CA 91790

    Service Matters: The Role of the Interpreter in the Patient Experience

    Presenter: Nick Arce, CHITM, CMI, MA, MLIS

    Saturday, June 24, 2017 

    Sign-in 8:45 AM Sign-in
    Training from 9:00 AM to 1:15 PM (includes one 15-minute break)

    Light refreshments will be provided.

    West Covina Public Library
    Main Meeting Room
    1601 W. West Covina Pkwy
    West Covina, CA 91790

    Google Map DirectionsDirections will also be included with the confirmation of your registration.

    Parking Large free parking lot available next to the building.

    Registration: Thru 6/20/17  After 6/20/17

    CHIA-Member  $80.00           $100.00
    Non-Member $100.00            $120.00

    Pre-registration online is required. 

    Contact Info:  

    Araceli Murphy, CHITM
    (626) 374-1891

    CEU Information:

    CCHI: 4 Instructional hours
    IMIA / NBCMI accept CEUs approved by CCHI and ATA.

    Service Matters:

    During the past decade, hospitals across the nation have focused on improving their Patient Experience, particularly since patient satisfaction data is now publicly reported, enabling patients to make informed choices about how and where they receive their care. CMS gauges hospitals on patient experience at the national level through HCAHPS scores which impacts value-based purchasing and reimbursement. Effective communication is a critical component of satisfaction and given that interpreters play a pivotal role in bridging communication barriers, they directly impact the overall experience of limited English proficient patients and families. This presentation defines the Patient Experience, reviews terminology/phrases associated with Patient Satisfaction, including but not limited to patient surveys & difficult conversations related to patient complaints. The concept of “professionalism” is an essential tenet of any Interpreter Code of Ethics, this presentation will include a review of how interpreters can exceed Service Expectations for all key stakeholders, including patients, providers, hospitals, and agencies.

    Speaker bio:

    Mr. Arce works as the Director of Customer and Interpreter Services at Long Beach Memorial Medical Center, Miller Children’s and Women’s Hospital, and Community Hospital Long Beach. Throughout the past decade, Nick has worked as a healthcare interpreter, served on the CHIA Board, and taught healthcare interpreting at CSU Fullerton and Denver University. He is certified by both CCHI and NBCMI, received his MA in Spanish Linguistics and Literature, Master of Library and Information Science, Bachelor of Arts in Translation and Interpretation Studies, and studied abroad at the Universidad Complutense de Madrid.

    • 13 Jul 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar


    • 10 Aug 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    "Lessons of the 2nd National Job Task Analysis Study of the Healthcare Interpreter Profession"

    Presenter: Natalya Mytareva

    Cost: $15 CHIA Members / $20 Non-Members

    After registering, you will receive a confirmation email with information about joining the webinar

    Additional Details Will be Added.


    Natalya Mytareva, M.A., CoreCHI™, is Managing Director of the Certification Commission for Healthcare Interpreters (CCHI) and one of its founding Commissioners. In 2000-2013, Natalya was Communications Director at the International Institute of Akron, a non-profit refugee resettlement agency in Ohio. She is the author and instructor of several courses for healthcare and court interpreters, with the focus on languages of lesser diffusion. Natalya was a Vice President of CCIO in 2000-2006. Natalya is a Russian interpreter/translator, and started her career as instructor of interpretation/translation courses at Volgograd State University (Russia) in 1991. She holds a combined BA/MA degree from VSU in Philology & Teaching English as a Foreign Language.

    This webinar is accredited by CCHI for 1.0 of instructional hour.  NBCMI now accepts CCHI CEUs.


    • 12 Aug 2017
    • Madera, Ca

    4 Workshops to be announced.

    Trainers will include Tracy Young and Ana Meyer.

    Hosting Organization:

    Valley Children's

     9300 Valley Children's Pl, Madera, CA 93636

    • 12 Oct 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    Gayle Tang

    • 09 Nov 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    Tracy Young, Topic To Be Announced

Past events

19 May 2017 Interpreting for Cancer Genetics
11 May 2017 CHIA Webinar: End of Life Act – Implementation and Interpreter Preparation at UCSF Health and UCLA Health (Time stated below is Pacific Time.)
21 Apr 2017 Interpreting for Cancer Genetics
13 Apr 2017 CHIA Webinar: Healthcare Interpreter’s Elusive Quest to Maintain Register (Time Stated Below is Pacific)
17 Mar 2017 2017 Annual Educational Conference - online registration closed
09 Feb 2017 Dermatology Basics: I can interpret the term, but what does it mean? (Time stated below is Pacific Time.)
26 Jan 2017 Introduction to Interpreting Ethics and Roles in Healthcare
21 Jan 2017 Interpreting for Cancer Genetics - SESSION FULL
12 Jan 2017 Taking Care of Your Money Maker: Voice Care and Prevention of Voice Disorders for Professional Interpreters
09 Dec 2016 Interpreting in Mental Health and Behavioral Health Services
08 Dec 2016 Ins and Outs of the Digestive System
12 Nov 2016 CANCELLED - I Haven't Had My Sex Reassignment Surgery Yet: Interpreting for Gender Non-conforming Patients
10 Nov 2016 HIPAA for Interpreters: Understanding and Supporting Compliance
13 Oct 2016 Technology for Language Services: Buyer Beware, Roat
24 Sep 2016 REGISTRATION CLOSED - Interpreting Profanity, Insulting and Embarrassing Language, Euphemisms, Slang and Idioms in Health Care
15 Sep 2016 Understanding the Interpreter’s Responsibilities and Limits in carrying out California’s END OF LIFE OPTION ACT
10 Sep 2016 Interpreting for Cancer Genetics - REGISTRATION CLOSED
11 Aug 2016 CHIA Webinar: Interpreting Culture 101
28 Jul 2016 Fragile Moments: Interpreting for Families in the NICU
16 Jul 2016 Interpreting for Cancer Genetics
14 Jul 2016 CHIA Webinar: Navigating Choppy Waters - How to Intervene in an Interpreted Encounter without Capsizing
21 Jun 2016 Introduction to Interpreting Ethics and Roles in Healthcare
21 Jun 2016 Introduction to Interpreting Ethics and Roles in Healthcare
11 Jun 2016 Interpreting for Cancer Genetics
09 Jun 2016 CHIA Webinar: Turning Your Thermostat Down - Preserving Emotional & Physical Energy When Vicarious Trauma Sets In
12 May 2016 CHIA Webinar - Memory and Note-taking
10 May 2016 Introduction to Interpreting Ethics and Roles in Healthcare
30 Apr 2016 Interpreting in Workers' Compensation - Registration closed
21 Apr 2016 CHIA Webinar - National Interpreter Certification Exams - Preparing for Part 1
09 Apr 2016 Regionalisms / Interpreting for Cancer Genetics
11 Mar 2016 2016 Annual Educational Conference - ONLINE REGISTRATION CLOSED
21 Jan 2016 EVENT FULL: Interpreting for Survivors of Family Violence & Abuse, Trauma and in Mental Health Settings
14 Jan 2016 CHIA Webinar - Tax Tips for Freelance Interpreters
13 Jan 2016 Introduction to Interpreting Ethics and Roles in Healthcare
10 Dec 2015 CHIA Webinar - HIPAA for Interpreters: Understanding and Supporting Compliance
12 Nov 2015 CHIA Webinar - Title VI for Medical Interpreters: Supporting Language Access and Federal Compliance
25 Sep 2015 CHIA Standards Training
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