Upcoming events

    • 24 Jun 2017
    • 8:45 AM - 1:00 PM
    • West Covina Public Library 1601 W. West Covina Pkwy West Covina, CA 91790

    Service Matters: The Role of the Interpreter in the Patient Experience

    Presenter: Nick Arce, CHITM, CMI, MA, MLIS

    Saturday, June 24, 2017 

    Sign-in 8:45 AM Sign-in
    Training from 9:00 AM to 1:15 PM (includes one 15-minute break)

    Light refreshments will be provided.

    West Covina Public Library
    Main Meeting Room
    1601 W. West Covina Pkwy
    West Covina, CA 91790

    Google Map DirectionsDirections will also be included with the confirmation of your registration.

    Parking Large free parking lot available next to the building.

    Registration: Thru 6/20/17  After 6/20/17

    CHIA-Member  $80.00           $100.00
    Non-Member $100.00            $120.00

    Pre-registration online is required. 

    Contact Info:  

    Araceli Murphy, CHITM
    (626) 374-1891

    CEU Information:

    CCHI: 4 Instructional hours
    IMIA / NBCMI accept CEUs approved by CCHI and ATA.

    Service Matters:

    During the past decade, hospitals across the nation have focused on improving their Patient Experience, particularly since patient satisfaction data is now publicly reported, enabling patients to make informed choices about how and where they receive their care. CMS gauges hospitals on patient experience at the national level through HCAHPS scores which impacts value-based purchasing and reimbursement. Effective communication is a critical component of satisfaction and given that interpreters play a pivotal role in bridging communication barriers, they directly impact the overall experience of limited English proficient patients and families. This presentation defines the Patient Experience, reviews terminology/phrases associated with Patient Satisfaction, including but not limited to patient surveys & difficult conversations related to patient complaints. The concept of “professionalism” is an essential tenet of any Interpreter Code of Ethics, this presentation will include a review of how interpreters can exceed Service Expectations for all key stakeholders, including patients, providers, hospitals, and agencies.

    Speaker bio:

    Mr. Arce works as the Director of Customer and Interpreter Services at Long Beach Memorial Medical Center, Miller Children’s and Women’s Hospital, and Community Hospital Long Beach. Throughout the past decade, Nick has worked as a healthcare interpreter, served on the CHIA Board, and taught healthcare interpreting at CSU Fullerton and Denver University. He is certified by both CCHI and NBCMI, received his MA in Spanish Linguistics and Literature, Master of Library and Information Science, Bachelor of Arts in Translation and Interpretation Studies, and studied abroad at the Universidad Complutense de Madrid.

    • 13 Jul 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    Title of Presentation: Interpreting for Sexual and Gender Minorities

    CCHI: 1 Continuing Education hours
    ATA: pending
    NBCMI and IMIA accept CCHI- and ATA-approved continuing education hours.

    Abstract: Individuals with limited English proficiency face significant barriers in accessing health care, as do individuals who are lesbian, gay, bisexual, transgender, intersex or asexual. These barriers are heightened when a person is both LEP and LGBTQIA. While societal views on LGBTQIA people vary greatly, recent events in the U.S. like marriage equality have brought more visibility to this marginalized population. Interpreters should be prepared to handle sensitive (and possibly uncomfortable) discussions between patients and their providers. This session is intended to approach the topic in a sensitive manner allowing for open discussion from diverse viewpoints in a safe environment.

    Learning objectives:

    • 1.       Interpreter will be able to assess their familiarity and comfort with interpreting encounters involving individuals who identify as LGBTQIA.
    • 2.       Interpreters will be able to identify at least 3 risk factors that contribute to LGBTQIA health disparities.
    • 3.       Interpreters will be able to access online tools to support them in learning about issues affecting LGBTQIA patients.
    • 4.       Interpreters will understand the differences in terminology associated with sexual orientation and gender identity and will be able to integrate and apply this information during interpreting encounters.
    Bios: Jorge U. Ungo has been a well-known figure in the language services industry for almost 15 years. The 2015 recipient of the Texas Star in Language Access Award, Jorge has served the industry as President of the Texas Association of Healthcare Interpreters and Translators (TAHIT), a Board Member and Social Media Administrator for the National Council on Interpreting in Healthcare (NCIHC) and now, a Commissioner for the Certification Commission for Healthcare Interpreters (CCHI). Born in El Salvador and raised in a bilingual, bicultural family in Texas, Jorge has made it his mission to advocate for the rights of marginalized people.

    Tim Moriarty is manager of Interpreter & Translation Services for Baystate Medical Center, and responsible for interpreter services throughout the Baystate Health System in Western Massachusetts. His department consists of 50 staff interpreters who speak English and 11 different languages. Tim has been on the Baystate Health Diversity Council since its inception several years ago, and until recently was chair of Baystate Pride, Baystate Health’s employee resource group for LGBTQ employees and friends and families.

    • 10 Aug 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    "Lessons of the 2nd National Job Task Analysis Study of the Healthcare Interpreter Profession"

    Presenter: Natalya Mytareva

    Cost: $15 CHIA Members / $20 Non-Members

    After registering, you will receive a confirmation email with information about joining the webinar

    Additional Details Will be Added.


    Natalya Mytareva, M.A., CoreCHI™, is Managing Director of the Certification Commission for Healthcare Interpreters (CCHI) and one of its founding Commissioners. In 2000-2013, Natalya was Communications Director at the International Institute of Akron, a non-profit refugee resettlement agency in Ohio. She is the author and instructor of several courses for healthcare and court interpreters, with the focus on languages of lesser diffusion. Natalya was a Vice President of CCIO in 2000-2006. Natalya is a Russian interpreter/translator, and started her career as instructor of interpretation/translation courses at Volgograd State University (Russia) in 1991. She holds a combined BA/MA degree from VSU in Philology & Teaching English as a Foreign Language.

    This webinar is accredited by CCHI for 1.0 of instructional hour.  NBCMI now accepts CCHI CEUs.


    • 12 Aug 2017
    • 8:00 AM - 4:00 PM
    • Madera, Ca

    Full-Day Interpreting Skills Workshop 

    8 a.m. - 4:30 p.m. Saturday, Aug. 12, 2017

    Valley Children’s Hospital
    Room G150 A&B
    9300 Valley Children’s Place
    Madera, CA 93636

    1.  Hematologic Diseases in Childhood (8 -10 a.m.)
    Presenter: Latha Rao, MD

    2.  Simultaneous Interpreting & Sight Translation (10:15 am – 12:15 pm)
    (CCHI - Performance Based CE Workshop)
    Presenter: Tracy Young, RN, CHITM

    3.  Bone Up On Your Skeletal System (1:15 – 2:15 pm)
    Presenter: Tracy Young, RN, CHITM

    4.  Interpreting in Victim Services: Wellness Techniques (2:30 – 4:30 pm
    Presenter: Tracy Young, RN, CHITM

    CEU Information:
    Hematologic Diseases: 2 CCHI CE Instructional hours

    Simultaneous/Sight Translation: 2 CCHI Performance Based CE Hours

    Skeletal: 1 CCHI CE Instructional hour

    Wellness Techniques: 2 CCHI CE Instructional hours
    7 ATA CE Points for attending full-day workshop

    You must be present the entire length of the workshop to earn pre-approved CEUs. No partial credit is offered.

    Day Schedule:
    7:30 – 8 am Registration and Breakfast
    8 am – 4:30 pm Workshops
    12:15 – 1:15 pm Lunch will be provided

    CHIA-Member $100.00
    Non-Member  $120.00

    On-line pre-registration is required at www.chiaonline.org

    * Registration will open Monday, June 26, 2017 *

    Questions:. Valley Children’s Interpreter Services (559) 353-5283 or (559) 353-5292


    Hematologic Diseases in Childhood

    A comprehensive course that includes care of the patient with hematologic diagnoses. Overview of childhood illnesses, long term effects of treatment, and a discussion on challenges interpreters face when interpreting this subject.

    Presenter: Latha Rao, MD

    Dr. Rao is Board certified by the American Board of Pediatrics. Her areas of clinical interest include sickle cell disease and bleeding disorders.

    Dr. Rao has presented various topics in Hematology. She is a member of several professional societies, including the American Society of Hematology, and American Society of Pediatric Hematology/Oncology.

    Simultaneous Interpreting & Sight Translation

    Sight Translation: During this workshop we will emphasize and practice the importance of public speaking skills when sight translating. We will also dive into deep document analyzation with pair and group work.

    Simultaneous Interpreting: During this workshop we will emphasize and practice many short, strong, and stable techniques to improve your simultaneous interpreting. You will be able to apply these to your independent personal simultaneous practice. We will collaboratively set a goal or two to continue this journey!

    Bone Up On Your Skeletal System

    Students will participate in lively discussion regarding the axial and appendicular skeletal system, joints, and major bone disorders. We will apply and evaluate the new knowledge through movement exercises. In addition, participants will engage in “Flipped Learning” techniques in order to continue their growth outside of the classroom.

    Interpreting in Victim Services: Wellness Techniques

    Students will participate in discussion regarding the signs and symptoms of vicarious trauma. Techniques to manage interpreter’s emotional response before, during and after victim service encounters will be introduced. Students will apply and evaluate the new knowledge through role play, as well as design a self- care plan. In addition, participants will engage in “Flipped Learning” techniques in order to continue their growth outside of the classroom.

    Presenter: Tracy Young, RN, CMI

    Tracy Young is a registered nurse and an accomplished medical interpreter (CMI). She is an interpreter trainer, presenter, and long-time advocate for the profession. Tracy has given a variety of workshops across the United States, and most recently in Spain. Tracy is the Language Access Services coordinator at Barton Memorial Hospital in South Lake Tahoe, California. She holds a master’s degree in Spanish from the University of Nevada, Reno and is the founding president of the Nevada Interpreters and Translators Association.

    • 12 Oct 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    Gayle Tang

    • 27 Oct 2017
    • Oakland, CA

    Friday, October 27, 2017

    Two Workshops:

    1: "Interpreting for Children and Parents," 3 hours

    2: TBA, 3 hours

    Presenter: Alvaro Vergara Mery, PhD, CMI

    UCSF Benioff Children's Hospital Oakland

    • 09 Nov 2017
    • 10:00 AM - 11:30 AM
    • Online Webinar

    Tracy Young, Topic To Be Announced

Past events

17 Jun 2017 Interpreting in Workers' Compensation Medical Appointments
08 Jun 2017 CHIA Webinar: Five National Quality Measures for Language Services in Healthcare
19 May 2017 Interpreting for Cancer Genetics
11 May 2017 CHIA Webinar: End of Life Act – Implementation and Interpreter Preparation at UCSF Health and UCLA Health (Time stated below is Pacific Time.)
21 Apr 2017 Interpreting for Cancer Genetics
13 Apr 2017 CHIA Webinar: Healthcare Interpreter’s Elusive Quest to Maintain Register (Time Stated Below is Pacific)
17 Mar 2017 2017 Annual Educational Conference - online registration closed
09 Feb 2017 Dermatology Basics: I can interpret the term, but what does it mean? (Time stated below is Pacific Time.)
26 Jan 2017 Introduction to Interpreting Ethics and Roles in Healthcare
21 Jan 2017 Interpreting for Cancer Genetics - SESSION FULL
12 Jan 2017 Taking Care of Your Money Maker: Voice Care and Prevention of Voice Disorders for Professional Interpreters
09 Dec 2016 Interpreting in Mental Health and Behavioral Health Services
08 Dec 2016 Ins and Outs of the Digestive System
12 Nov 2016 CANCELLED - I Haven't Had My Sex Reassignment Surgery Yet: Interpreting for Gender Non-conforming Patients
10 Nov 2016 HIPAA for Interpreters: Understanding and Supporting Compliance
13 Oct 2016 Technology for Language Services: Buyer Beware, Roat
24 Sep 2016 REGISTRATION CLOSED - Interpreting Profanity, Insulting and Embarrassing Language, Euphemisms, Slang and Idioms in Health Care
15 Sep 2016 Understanding the Interpreter’s Responsibilities and Limits in carrying out California’s END OF LIFE OPTION ACT
10 Sep 2016 Interpreting for Cancer Genetics - REGISTRATION CLOSED
11 Aug 2016 CHIA Webinar: Interpreting Culture 101
28 Jul 2016 Fragile Moments: Interpreting for Families in the NICU
16 Jul 2016 Interpreting for Cancer Genetics
14 Jul 2016 CHIA Webinar: Navigating Choppy Waters - How to Intervene in an Interpreted Encounter without Capsizing
21 Jun 2016 Introduction to Interpreting Ethics and Roles in Healthcare
21 Jun 2016 Introduction to Interpreting Ethics and Roles in Healthcare
11 Jun 2016 Interpreting for Cancer Genetics
09 Jun 2016 CHIA Webinar: Turning Your Thermostat Down - Preserving Emotional & Physical Energy When Vicarious Trauma Sets In
12 May 2016 CHIA Webinar - Memory and Note-taking
10 May 2016 Introduction to Interpreting Ethics and Roles in Healthcare
30 Apr 2016 Interpreting in Workers' Compensation - Registration closed
21 Apr 2016 CHIA Webinar - National Interpreter Certification Exams - Preparing for Part 1
09 Apr 2016 Regionalisms / Interpreting for Cancer Genetics
11 Mar 2016 2016 Annual Educational Conference - ONLINE REGISTRATION CLOSED
21 Jan 2016 EVENT FULL: Interpreting for Survivors of Family Violence & Abuse, Trauma and in Mental Health Settings
14 Jan 2016 CHIA Webinar - Tax Tips for Freelance Interpreters
13 Jan 2016 Introduction to Interpreting Ethics and Roles in Healthcare
10 Dec 2015 CHIA Webinar - HIPAA for Interpreters: Understanding and Supporting Compliance
12 Nov 2015 CHIA Webinar - Title VI for Medical Interpreters: Supporting Language Access and Federal Compliance
25 Sep 2015 CHIA Standards Training
Powered by Wild Apricot Membership Software