Webinar: Vicarious Trauma, Self-Care, and Demand-Control Schema: What do They Have in Common?

  • 13 Sep 2018
  • 10:00 AM - 11:30 AM
  • Online Webinar


Registration is closed

Webinar: Vicarious Trauma, Self-Care, and Demand-Control Schema: What do They Have in Common?

Presenter:  Danilo Formolo

Cost: $15 CHIA Members / $25 Non-Members

NOTE: Once you pay, you will automatically receive an email with an additional step to follow to complete your registration. Be sure to check your spam/junk/clutter folder if you do not find it in your inbox.


  • CCHI: 1.5 (ID# 07709)
  • IMIA: .15 CEU (ID# 18-1260)
  • RID: This webinar is pre-approved for RID credit (via PINRA). There is an additional $10 cost for this, which the attendee will pay directly to NorCRID. Email norcridcmp@gmail.com for pre-approval.


Medical interpreters are faced with a variety of challenging demands every single day. Exposure to a variety of scenarios can cause “emotional residue” in which the interpreter actually experiences some of the same feelings, emotions, and physical symptoms experienced by our patients and staff. After interpreting for a sensitive case, how does one “get it together” effectively before moving on to the next assignment, with the expectation of providing high quality service? An accumulation of these emotions can eventually lead to post-traumatic stress and create a variety of emotional and physical symptoms. Applying proper techniques can help reduce this emotional residue and allow one to perform and optimal levels. Learn in this interactive discussion that it’s okay to talk about your work, and that it is absolutely critical as our customers depend on it.

Learning Objectives

1. Learn about the various demands placed upon the medical interpreter that can lead to post-traumatic stress.

2. Learn about how medical interpreters experience some of the same physical and emotional feelings that are felt by the populations served.

3. Inform yourself on how to properly process and deal with the emotional residue that results from exposure to sensitive cases in a medical setting.

Presenter Bio

Danilo Formolo is the Director of Language Services for Carolinas HealthCare System, one of the largest healthcare systems in the U.S. Danilo is responsible for strategizing Language Services as one of the most robust language access programs in the nation. Initiatives involve enhancing the Patient Experience through innovative and cost effective measures. Danilo earned two Bachelor’s Degrees from UNC Charlotte, plus an MBA. Danilo is a Bridging the Gap trainer and has delivered presentations at national conferences. He serves on the Interpreter Education Advisory Board for a local community college, in addition to serving on other boards and councils.

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