Presenter: Nick Arce, CHITM, CMI, MA, MLIS
An American Sign Language interpreter will be on screen interpreting throughout the webinar.
RID: 0.15 (1.5 hours) Professional Studies CEUs
CCHI: 1 Continuing Education hoursNBCMI and IMIA accept CCHI- and ATA-approved continuing education hours.
Learning objectives:1) Define the Patient Experience
2) Understand the importance of the Patient Experience and how healthcare interpreters can contribute towards improving HCAHPS/Patient Satisfaction Survey scores
3) Learn terminology and phrases associated with satisfaction surveys and patient experience best practices
Nick Arce works as the Director of Patient Relations and Interpreter Services at Long Beach Memorial Medical Center, Miller Children’s and Women’s Hospital, and Community Hospital Long Beach. Throughout the past decade, Nick has worked as a healthcare interpreter, served on the CHIA Board, and taught healthcare interpreting at CSU Fullerton and Denver University. He is also Associate Professor of Medical Spanish at Charles Drew University’s Physician Assistant Graduate Program. He is certified by both CCHI and NBCMI, received his MA in Spanish Linguistics and Literature, Master of Library and Information Science, Bachelor of Arts in Translation and Interpretation Studies, and studied abroad at the Universidad Complutense de Madrid.